| Q. |
What is the system requirements to run the
Helpdesk Module? |
| A. |
Server Requirements
The Helpdesk Module has been developed to
run exclusively on web sites hosted on Windows
Servers with Internet Information Server 5.0 or
higher and ASP 3.0 Installed. No other Platforms
are supported.
Database Requirements
The Helpdesk Module supports Microsoft
Access database. You don't need to own a license
of MS Access in order to use the access database.
Also, we provide the SQL Server database
generation script for SQL Server 2000\2005 along
with instructions to connect to it. If you don't
have SQL Server 2000, you can use MSDE 2000 which
is a scaled down version of SQL Server 2000 or SQL
Server Express 2005 both free from Microsoft's web
site.
Components
This application supports a 3rd party component to
send auto emails : CDONTS, ASPMail, ASPEmail.
Internet Explorer 5.5 or higher on a windows based
PC is required to use full features and system
administration.
|
| Q. |
Is the source code of the
Helpdesk module provided, or its a hosted application? |
| A. |
Sure, The Helpdesk Module comes complete with the source code and it
runs under your own domain and site. You don't
have to pay any recurring fees or rely on a 3rd
party company to maintain your Helpdesk on
your site. No additional software, or monthly
payments is required and it comes packed with
everything you need to provide a fully accessible
and easy to use Helpdesk system on your web site.
|
| Q. |
When I order, do I get access to the FULL
package online? |
| A. |
You bet! You will immediately
receive a password to log in and download the
code, watch the videos, listen to the audios and
print out the PDF documents. Instant access, 24/7.
|
| Q. |
Why you choose ASP 3.0
as a development language over other languages for
the Helpdesk Module? |
| A. |
Currently, there are many
development languages with nice features, for
instance PHP, CFM, JSP, and .NET are all powerful
development languages, as good as ASP 3. Hardware
is getting cheaper too, having a 4 CPU server is
now more affordable than ever. There are allot of
debates going on wither to upgrade ASP based
applications to .NET but for us, we honestly see
no great advantage in doing so. As you can see for
yourself that many sites are still not making the
shift to .NET (domain registrar godaddy.com, is
still running on ASP, even Microsoft's official
website has many sections still written in ASP).
We tend to focus more on the flexibility and the
reliability of the application, rather than on
what platform it's running on. Many ASP based
sites reportedly handles huge amounts of traffic
and data exchanges just fine (over three thousand
unique visitors per day is the norm). However, if
a customer requires us to develop a .NET version
of the suite, we are more than happy to help, as a
separate contract.
|
| Q. |
I really want to get your
Helpdesk Module, but I'm not having allot of users
looking for support yet, should I wait? |
| A. |
You certainly could, but it
would be smarter to be prepared when your users'
problems increase due to a new hardware\software
purchase or upgrade. It's best to begin getting familiar
with the software as well as for them and then you can implement the
"support ticket concept" for either high
or low volume requests.
|
| Q. |
How long has Ready Web Projects been available and how many people are using it? |
| A. |
The Ready Web Projects suite
of software has been available for over three
years and is now being used by thousands of people
worldwide.
|
| Q. |
How is The Helpdesk Module different from all the other
helpdesk and customer support software? |
| A. |
It's completely different
because it addresses the hidden roadblocks that
hold you back from using the Helpdesk software effectively. Apart from powerful features
and bug free code. It gives you a new approach
backed by case studies, specific action steps and
tools that lets you apply our software for your
gain and get you results.
|
| Q. |
Is there is a limit on the number
of technicians and users? |
| A. |
Nope, you can create
unlimited users to operate the Helpdesk. Each user
can handle an unlimited number
of tickets.
|
| Q. |
Helpdesk and Data
Collection forms has been around for years, what
makes your Helpdesk Module any different? |
| A. |
Yes, data collection forms
has been around for a while, but
they've mostly been used for sending information
by e-mail to a certain address, or store it in a
text file or a database. Using The Helpdesk Module as a pure
customer support tool has not worked well for many
businesses because they assume there is only 1 or
2 support representative to handle low volume
work. The Helpdesk Module is built to handle allot
of tickets, by routing it to different support
representatives through out its life-cycle,
notifying the ticket creator of any update by
e-mail, and by taking note on each action taken.
It will greatly help you improve the process of
customer support, by managing each ticket as a
case-based manner. If you are looking for a simple
data-collection form that sends an e-mail, and
nothing more. Probably the Helpdesk module isn't
for you, we have provided a data-collection form
that sends an e-mail to your inbox at no cost in
the downloads
section.
|
| Q. |
How soon can I expect to see results? |
| A. |
Many clients report that they
start begin to see a much better experience of
support requests, as early as a day or two after they go
live on their website with the Helpdesk Module. Once they
start handling all the tickets in one system, they begin to see
what areas their
product\ service is causing problems and what needs more
improvement.
|
| Q. |
How easy is it to install? |
| A. |
The installation process is
very easy and is explained in full detail in the
user manual. Basically all you need to do is to
unzip and upload some files to the web server (BY
FTP) and update the database connection string by
modifying a single line of code in a text file.
|
| Q. |
My Web Host is Linux and I have a MySQL database, will that work? |
| A. |
Unfortunately no. This
application has been developed to run exclusively
on a Windows Based Server using MS-Access or SQL
Server as the database. No other platforms are
supported.
|
| Q. |
I have a question not answered here. |
| A. |
No Problem, Just use our
technical support form and send your question to
us. We will get back to you as soon as possible.
|
| Q. |
What is your upgrade policy? |
| A. |
We provide minor upgrades in
our Members-Only section, you will be eligible to
receive an upgrade in your first free 3 months
period. In addition to the upgrades, you will find
some useful codes uploaded by other clients who
bought our products.
|
