"No need to re-invent the wheel" 

" Something I learned from Bill Gates... is there is no need to re-invent the wheel in regards to software. This is very true in our situation today, as we are bombarded with tons of information everyday. I believe its much cheaper to buy a dll component than to develop one from scratch, I also think the same apply to web-based applications. Obviously, the Helpdesk Module does the job of reducing the time needed to resolve a support ticket, based on the reviews of all the people who used the software that we read about here in addition to testing it first-hand before we buy. I am managing about 200 support tickets per day, and I don't recall that we had any downtime from the software. It does what its suppose to do flawlessly."

Adro Willis,  Junior Software Engineer. The Affiliation Network Co.

"Its really a powerful system" 

" Thanks for creating such a powerful system of managing helpdesk requests instead of having lost requests that end up affecting the end user productivity. We have made a standard in our company, that all our helpdesk requests should enter in your helpdesk module first."

Jennifer Lund, Operations Manager, Turning Point Inc.

"No more hectic times for project managers " 

" Being in the general contracting business requires you to have a high visibility of what's happening in your construction sites, sometimes things happen that requires a quick decision from the decision maker, otherwise you will keep bleeding money of your profits because work is stopped and your workers are getting paid without any accomplishment. Maybe for the smaller problems, the site engineers can call me on my cell-phone for 15 minutes or so to fill me in the situation he's having. But it got to a point that every site engineer is calling me, leaving no room for me. I found that once we deployed the Helpdesk Module on our web-server, and investment of an Internet connection on each site is very helpful. As every site engineer can open an assistance request ticket with all the details involved. Later, I get to group all tickets for each project and advise them for the best action to take under the circumstance. Its power is most visible when I am traveling or out of town. I still can help my site engineers get the job done without any delay.  "

Wallash King,  Projects Manager. Leon Contractors.

"Ready Web Projects is different" 

" I used to think that software companies are made to rip us off, by over charging and under delivering, with hidden holes in contracts, designed to milk us for more money. I can say with confidence that its not like that with Ready Web Projects. They really want us to benefit from deploying their software in our building. We are only 3 people in IT, and those guys did everything for us, installation, setup and training. And most of all, they left room for us to look at other vendors before we decided to go with them."

Sean Young,  IT Director. Lorton Inc.

"I no longer deal with un-happy customers" 

" I never thought it would be possible to eliminate the anxiety of having un-happy customers that I experienced. The Helpdesk module is so different yet makes so much sense, I implemented the ticketing process for all our customer service requests and the frustration of under-delivering began to melt away.  Our college now has a world-class customer service center and oh, customer support is now fun again!" 

Rene Faulkner, Software Lead Developer, Eagle College

"Tracking maintenance costs, is possible" 

" We have a huge facility with printers that can print on paper, plastic, cloth, cups...etc. for all sort of promotional items. Its really hard to track what servicing we have done on each machine, as we have to go back to logs hand-written on paper. I wanted to install a system that enables us to track every action we take on each machine, so that we can later decide if its worth it to keep this model or replace it with another newer model. So, I googled the Internet and found Ready Web Projects. I had a talk with one of their support people and found that the Helpdesk Module to be most suitable for my situation. We are using it to track all servicing now, it gave us a new outlook on running our business more efficiently."

Daniel Tomas,  Lead Technician. A1 Printing Services. LTD.

"Being a distributor, requires allot of tracking" 

"The moment we deployed the helpdesk module, It has made all of the difference in the world. I no longer have to follow up with the IT department all day asking them to respond to service calls and, the shift to the Helpdesk module has relaxed my style and taken a massive weight off my shoulders. I will always use the Helpdesk module for all service requests that come to the technical support department."

Cindy Holms, Regional Manager, Silicon Electronics

"The Helpdesk module is very cost effective" 

" Being aware of its advantages, we wanted to have a web-based helpdesk system in our business, we wanted to own the source code too, for future reworks and customizations. We really met allot of vendors, some offered a hosted solution with a license fee for each technician, which isn't exactly what we had in mind, others offered us a closed application with no ability to look under the hood, we ruled out that too. Some offered a .Net based solution with full source for about 10,000 dollars. The cost were above our budget. We really wanted something that could work in our windows based environment and doesn't require allot of baby-setting, based on our research, we discovered that the Helpdesk module is very cost effective, its feature-full and crash-free. "

Luis Heart, Software Developer. Craw fond Automatic Doors.

"Knowing what your people are doing is cool" 

" I am happy to report that I used your Helpdesk module and it felt great. I had been struggling with the concept of billing other departments for IT staff time. This move may have been the turning point in our department history, Now we can actually track down the history of support tickets from the time its created all the way until its closure. Ready web projects has built something remarkable."

Jessica Turpin, IT Manager, New Era Inc.