| Q. |
What is the system requirements to run the Knowledge Base Module? |
| A. |
Server Requirements
The Knowledge Base Module has been developed to
run exclusively on web sites hosted on Windows
Servers with Internet Information Server 5.0 or
higher and ASP 3.0 Installed. No other Platforms
are supported.
Database Requirements
The Knowledge Base Module supports Microsoft
Access database. You don't need to own a license
of MS Access in order to use the access database.
Also, we provide the SQL Server database
generation script for SQL Server 2000\2005 along
with instructions to connect to it. If you don't
have SQL Server 2000, you can use MSDE 2000 which
is a scaled down version of SQL Server 2000 or SQL
Server Express 2005 both free from Microsoft's web
site.
Components
This application supports a 3rd party component to
send auto emails : CDONTS, ASPMail, ASPEmail.
Internet Explorer 5.5 or higher on a windows based
PC is required to use full features and system
administration.
|
| Q. |
Is the source code of the Knowledge Base module provided, or its a hosted application? |
| A. |
Ofcourse, The Knowledge Base
Module comes complete with the source code and it
runs under your own domain and site. You don't
have to pay any recurring fees or rely on a 3rd
party company to maintain your knowledge base on
your site. No additional software, or monthly
payments is required and it comes packed with
everything you need to provide a fully accessible
and easy to use Knowledge base and customer
support system on your web site.
|
| Q. |
When I order, do I get access to the FULL program online? |
| A. |
You bet! You will immediately
receive a password to log in and download the
code, watch the videos, listen to the audios and
print out the PDF documents. Instant access, 24/7.
|
| Q. |
What if I just want to setup The Knowledge Base Module to get things going and then have one of my staff members or a hired contractor take over? |
| A. |
That's fine. When you first
start out, you as the owner of your business will
probably want to learn how to find your way around
the Knowledge Base Module to support your product
or service. This may take a day or two. After
that, you can either have a staff member handle
the Knowledge Base Module full time or hire an
outside contractor. (The members site include a
special document on how you can hire and train
outside contractors to take over Knowledge Base
management for you).
|
| Q. |
I really want to get your Knowledge Base Module, but I'm working on my new site and it isn't ready yet, should I wait? |
| A. |
You certainly could, but it
would be smarter to be prepared for when your site
goes live, so that you know exactly what to do on
day one when you start adding Q\As to support
your visitors. It's best to begin getting familiar
with the software and then you can implement the
Knowledge Base feature when you are ready to go
live with your new site.
|
| Q. |
How long has Ready Web Projects been available and how many people are using it? |
| A. |
The Ready Web Projects suite
of software has been available for over three
years and is now being used by thousands of people
worldwide.
|
| Q. |
How is The Knowledge Base Module different from all the other faq and customer support software? |
| A. |
It's completely different
because it addresses the hidden roadblocks that
hold you back from using the knowledge base
software effectively. Apart from powerful features
and bug free code. It gives you a new approach
backed by case studies, specific action steps and
tools that lets you apply our software for your
gain and get you results.
|
| Q. |
Is there is a limit on the number of topics and questions? |
| A. |
Nope, you can create
unlimited topics to categorize your FAQs and
articles. Each topic can have an unlimited number
of questions and articles.
|
| Q. |
Knowledge Bases and FAQs has been around for years, what makes your Knowledge Base Module any different? |
| A. |
Yes, Frequently asked
questions lists have been around for a while, but
they've mostly been used for one time 'publish and
forget' to customers service purposes. Using The
Knowledge Base Module as a pure Knowledge
Management tool has not worked well for many
businesses because they apply traditional
approaches to knowledge bases. The Knowledge Base
Module solves this problem with its database
driven multi-category, multi questions, updateable
system approach which makes your customers and
employees alike benefiting form the Knowledge Base
Module in your business.
|
| Q. |
How soon can I expect to see results? |
| A. |
Many clients report that they
start begin to see a sharp decrease of offline
enquiries, as early as a day or two after they go
live on their website with The Knowledge Base
Module. Once they spend time setting up the first
QA list, they begin to see the areas of their
product\ service that visitors need more
information about.
|
| Q. |
How easy is it to install? |
| A. |
The installation process is
very easy and is explained in full detail in the
user manual. Basically all you need to do is to
unzip and upload some files to the web server (BY
FTP) and update the database connection string by
modifying a single line of code in a text file.
|
| Q. |
My Web Host is Linux and I have a MySQL database, will that work? |
| A. |
Unfortunately no. This
application has been developed to run exclusively
on a Windows Based Server using MS-Access or SQL
Server as the database. No other platforms are
supported.
|
| Q. |
I have a question not answered here. |
| A. |
No Problem, Just use our
technical support form and send your question to
us. We will get back to you as soon as possible.
|
| Q. |
What is your upgrade policy? |
| A. |
We provide minor upgrades in
our Members-Only section, you will be eligible to
receive an upgrade in your first free 3 months
period. In addition to the upgrades, you will find
some useful codes uploaded by other clients who
bought our products.
|
