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The Knowledge Base module is packed with many features available in
any world class web-based software, you will find below a complete list of
all features the Knowledge Base (KB) system holds.
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Knowledge Base
Module - Full Features List
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Security and
Restriction Controls |
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• Separate
main and admin applications to
protect/control: Questions, Answers,
Categories, Settings, etc. |
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• 100% web based, does not make use of any special ports and you can
access from any computer anywhere with no additional software
installations. |
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• Start screen
provided to manage questions, their status, top questions and
users, and system configs. |
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• Publish
or Deactivate articles by administrator |
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• Fully Automated Knowledge Base,
you only have to answer a question once and it will become available to the next
user with a similar inquiry. |
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Topics and
Categories |
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• Management
sections provided to add, edit and list
articles that your users needs to view and
learn about. |
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• Question Submission and Personalized answers,
Emailed to the support team, in case a user does not find an answer to his question in the existing
KB. |
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• Support for
related links function by including a relevant
URL to your articles. |
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• By pasting a single line of HTML
code (nesting), your Knowledge Base Module will be immediately available on your site. |
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• Powerful
search capability is provided for each page,
by category, by exact word and by any word. |
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Question
and Answers |
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• Powerful
Word-like Editor for Articles |
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• Answers,
can contain images, links, videos...etc. |
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• Users can
still get an answer for a not-listed question
by filling up a form and submit their inquiry to your support staff,
by E-mail. |
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AJAX
like JavaScript effects |
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• Each
question is viewed separately along with its
answer, for maximum focus. |
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• "Print
this FAQ" option is available in order to
print articles in a printer friendly format. |
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• "Email
to friend" function is provided to help
share an answer with one or more users outside
the KB. |
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• Users can easily create shortcuts to your
KB Articles by clicking the "Add to Favorites" button for each
item. |
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Administration
Application |
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• Category
manager included to add, update, or
Activate\de-activate a category. |
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• Internal
remarks field for each FAQ item, accessible
only by Administrators. |
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• Full
support available for users who bought the KB
Module application, in the members-only
section. |
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• International
symbols and icons used to speed navigation in a
user-friendly fashion.
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• Utilization
of cascading style sheets (CSS) to standardize
look and feel of text and hyperlinks. |
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• Natural
graphical user interface (GUI) to enable quick
and familiar navigation. |
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• Application
section menus make getting around easy and
productive. |
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• Placement of
entity add, edit, delete, and listing links are
congruent throughout applications. |
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• graphical
Icon sets provided to customize the look and
feel of the application. |
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• Browser
compatible for various versions of Internet
Explorer (IE), Netscape, Mozilla, and Macintosh.
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• Centralized
database design that includes core, and sub-core
tables. |
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• All products
can be used independently or together, forming
an application suite tailored for your
business. |
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• Normalized
database design to avoid redundant data storage
and maximize retrieval efficiency. |
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• Integration
with legacy enterprise resource planning systems
is made easy due to pre-planned data
mapping. |
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• Business
entities (categories, topics, answers, etc.)
are stored with numeric system identifiers. |
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• Database
generation scripts and initial data feeding
scripts are provided for your SQL Server. |
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• Easy
installation (FTP the ASP files up to your
server, and run the database script). |
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• No
need to rely on expensive tools
if you need to customize the software. You can
use Notepad. |
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• "Logout"
feature to end a session when a user has
completed their work. |
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• User
credentials verified on every page of the
application, not just on the login page. |
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• The
KB Module runs under your own domain and site. You don't have to pay any recurring fees or rely on a 3rd party
to maintain your knowledge base. |
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• No Dlls or Active X
components to install. |
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• Global use of
stored procedures put sensitive SQL commands in
a strict and hidden environment. |
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• This powerful system doesn't require any additional software, no monthly payments or expensive programming and comes packed with everything you need to provide a fully accesible and easy to use Knowledge base and customer support system on your web site. |
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• If
you need to protect your customized ASP code,
we provide you a script to encrypt some pages,
in the members section so nobody can see the
actual code. |
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• Double
Integers are used to store business entity id's
to enable massive amounts of data. |
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• Canned
configurations included for quick customization,
and source code for more in depth changes. |
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• Included
folders with image files (Templates) used for site,
and email sending functions, so a customized
look and feel can be reflected globally. |
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• Folders,
source codes and image files are in a fully customizable
format. |
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• Comments
included in every ASP source code paragraph,
making it easy to understand and change. |
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• In-application
security configurations enabling internal notes,
publishing approvals, etc. |
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